CUSTOMER CARE SUPERVISOR (TEACHING ASSISTANT SUPERVISOR)

Mô tả công việc

  1 . Training and Development

- Conduct Workshop/Training for TA and Operation

- Suggest courses to Academic/HO

- Operation Officer and TA Development

2. Property management

- Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;

- Maintain all facilities and equipment in proper conditions: clean, safe and workable;

3. Staff supervising

- Observe/monitor to make sure Operation Officer’s performance is accurate and professional;

- Monitor to make sure Operation Officer follow policies, procedures, instructions, internal regulations and standards;

- Check ERP to make sure every process is applied correctly;

- Arrange staff working schedule

4. Inventory

     - Responsible for appropriate forecast and ordering of books and materials for centre use

5. Course administration

- Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;

- Monitor ILA parents to make sure all information correct

6. Class schedule

- Work closely with sales and care team to merge or fill classes to burn revenue

- Monitor all class to alert CM to avoid delay or cancel

- Work close with sales and care team to forecast new classes

7. Scheduling

- Supervise SE to make sure smart and correct scheduling

- Work with AM to monitor and forecast teachers on time

8. TA management

     a. Teaching Assistant recruitment

- Forecast TA

- Recruitment process

- Induction

b. Scheduling

- Scheduling (Class/Substitution/Supervision/Level Testing)

- Supporting Tasks

- Taking class when requested

- Cover absent TA/absent Level Tester when requested

- Arrange right TA for right class

- Smart Scheduling

c. Remuneration

- TA Salary/Scale raise

- Contract

- Loyalty Award

- Excellent Award

- Leave and Termination

d. TA Performance management

- Observation: conduct, corrective action

- Performance Appraisal

- Disciplinary Process

- TA SS: conduct, follow up improvement action

Social/Motivation activities